Frenquently Asked Question

Stuck on something? Find all the answers to your most common questions right here — clear, quick, and helpful.

Q1: What type of water heater is best for my home in the Philippines?

Choosing the best water heater for your Philippine home typically comes down to Instant (Tankless) vs. Storage (Tank-type), and whether you prefer Electric or Gas.

  • Instant Water Heaters: Ideal for single-point use (e.g., one shower) or smaller homes. They heat water on demand, saving energy by not continuously heating a tank. They are compact and fit well in smaller bathrooms or condo units. However, they require higher electrical wattage and may have flow rate limitations if multiple points are used simultaneously.
  • Storage Water Heaters: Best for homes with multiple bathrooms or higher hot water demand (e.g., families, bathtubs). They store and heat a large volume of water, providing a consistent supply to multiple outlets. While they consume more space and continuously use some energy, they offer reliable hot water flow.
  • Electric Water Heaters: Most common in the Philippines due to widespread electrical access. Relatively easy to install.
  • Gas Water Heaters: Less common for residential use in the Philippines due to gas line requirements, but can be more energy-efficient for large volumes of hot water if natural gas is available.

Consider your household size, hot water usage habits, available space, and budget when deciding. Contact our customer service for a personalized recommendation!

The right size depends on your hot water consumption patterns and household size:
  • For Instant Water Heaters: Sizing is less about capacity and more about kilowatt (kW) rating and flow rate. Higher kW models provide more hot water per minute. A typical 3.5 kW to 5.5 kW instant heater is sufficient for one shower.
  • For Storage Water Heaters: Capacity is measured in liters (L) or gallons.
    • 1-2 people (small condo/apartment): 15-30 liters (approx. 4-8 gallons)
    • 2-3 people (small family): 30-50 liters (approx. 8-13 gallons)
    • 3-4 people (average family): 50-80 liters (approx. 13-21 gallons)
    • 4+ people or multiple bathrooms: 80 liters and above (21+ gallons) Consider your “peak hour demand” – how much hot water you’ll need at the busiest time of day (e.g., mornings when everyone showers).
A Multipoint water heater (often a tankless or a compact storage unit designed for this purpose) is capable of supplying hot water to multiple outlets (e.g., shower, sink, kitchen faucet) from a single unit.
  • Benefits:
    • Convenience: Hot water available at several points simultaneously.
    • Space-saving: One unit serves multiple needs, reducing the need for individual point-of-use heaters.
    • Efficiency: Heats water only as needed (for tankless multipoint) or provides a centralized supply.
  • Do you need one? If you have more than one bathroom, or wish to have hot water in your kitchen or other areas in addition to your shower, a multipoint water heater is usually a more practical and efficient solution than installing separate instant heaters for each point.

Yes, absolutely! Modern water heaters, especially those offered by CHAMPSph.com, incorporate various technologies to enhance energy efficiency.

  • Instant Water Heaters: By heating water only when you turn on the tap, they avoid standby heat loss associated with storage tanks. Look for models with precise temperature controls.
  • Storage Water Heaters: Features like thick insulation (e.g., polyurethane foam) to minimize heat loss, efficient heating elements, and smart thermostats contribute to energy savings.
  • Heat Pump Water Heaters (less common in PH residential): While a higher upfront investment, these are the most energy-efficient option as they extract heat from the air.
  • Solar Water Heaters (niche): Utilize solar energy to heat water, significantly reducing electricity consumption, but require suitable roof space and sunlight.

champsph.com offers a range of energy-efficient models designed to help you save on electricity bills.

The lifespan of a water heater can vary depending on the type, quality of water, usage, and maintenance:

  • Instant Water Heaters: Typically last 5-10 years, and often longer (10-15+ years) with proper descaling, especially in areas with hard water.
  • Storage Water Heaters: Generally last 8-12 years. Factors like sediment buildup, water quality, and anode rod condition significantly impact their longevity.

Regular maintenance, as described in Usage & Maintenance section, can significantly extend your water heater’s life.

The cost of a water heater in the Philippines varies widely based on type, brand, capacity, features, and installation complexity.
  • Instant Water Heaters: Generally range from PHP 3,000 to PHP 15,000+.
  • Storage Water Heaters: Can range from PHP 5,000 for smaller units to PHP 30,000+ for larger, more advanced models.
  • Installation Costs: These are usually separate and depend on the complexity of the job, existing wiring/plumbing, and location.
champsph.com offers competitive pricing and transparent quotes for both units and installation. Contact us for a detailed estimate based on your specific needs.
Do I need a professional to install my CHAMPS water heater?

Yes, it is highly recommended to have your CHAMPS water heater installed by a qualified and licensed professional. This ensures:

  • Safety: Proper electrical connections (for electric heaters), gas line connections (for gas heaters), and pressure relief valve installation are crucial to prevent hazards.
  • Efficiency: Correct installation ensures your unit operates at peak efficiency, saving you energy costs.
  • Warranty: Most manufacturers’ warranties require professional installation to be valid.
  • Compliance: Adherence to local electrical and plumbing codes in the Philippines.

We provides expert installation services carried out by trained technicians, ensuring your safety and peace of mind.

Electrical requirements are crucial for safe and efficient operation. For electric water heaters:

  • Voltage: Most residential water heaters in the Philippines operate on 220-240V.
  • Dedicated Circuit: It’s essential that your electric water heater is on a dedicated circuit with its own circuit breaker. This prevents overloading your home’s electrical system.
  • Amperage (Breaker Size) & Wire Gauge: This depends on the water heater’s wattage (kW).
    • For example, a 3.5 kW instant heater typically requires a 20-30 Amp breaker with appropriate wire gauge (e.g., 2.5mm² to 4.0mm² depending on length).
    • Larger storage heaters or multipoint instant heaters (e.g., 5.5 kW or higher) will require larger breakers (e.g., 30-40+ Amps) and thicker wiring.
  • Proper Grounding: Ensures electrical safety.

Always consult the water heater’s specifications and have a qualified electrician assess your home’s wiring before installation. Our qualified technicians can help verify your electrical readiness.

Yes, water heaters can be installed in most condo units in the Philippines. However, there are important considerations:

  • Condominium Association Rules: Always check your condo’s specific rules and regulations regarding water heater installation. Some may have restrictions on type, size, or require specific permits.
  • Space: Instant water heaters are often preferred for their compact size, fitting well in smaller condo bathrooms. Storage heaters require more space, typically in utility areas or designated bathroom cabinets.
  • Electrical Capacity: Ensure your unit’s electrical system can handle the water heater’s power requirements. This is especially important for instant heaters.
  • Plumbing: Verify existing plumbing connections and water pressure.
  • Drainage: For storage heaters, ensure there’s adequate drainage for the pressure relief valve.

To assess feasibility and recommend the best solution for your condo, we offer a free survey. Please contact our customer service hotline to schedule:

  • 📞 0917-8034311
    📞 0917-5619953
    📞 0918-9061251
    ☎️ 02-83594272
    ☎️ 02-83593876

Our team will be happy to assist you!

Both instant and storage water heaters require adequate water pressure for optimal performance:
    Instant Water Heaters: These units often have a minimum operating pressure requirement (e.g., 0.1 Bar or 10 kPa). If your water pressure is too low, the heater may not activate or provide insufficient hot water flow. A booster pump might be necessary in areas with consistently low water pressure.
  • Storage Water Heaters: Generally more tolerant of lower pressure, but extremely low pressure can still affect hot water delivery.
Our technicians can check your home’s water pressure during installation to ensure compatibility.

Yes, CHAMPS provides professional water heater installation services in major cities nationwide. We aim to serve a wide range of customers across key regions. For the most up-to-date information on service coverage, please contact our customer service hotline or message us via CHAMPS LazMall shop chat.

Customer Service Hotline:
📞0917-8034311
📞 0917-5619953
📞 0918-9061251
☎️ 02-83594272
☎️ 02-83593876

CHAMPS Official LazMall Shop:
https://www.lazada.com.ph/shop/champs/?spm=a2o4l.pdp_revamp.seller.1.5a607770gNZ5El&itemId=1266780636&channelSource=pdp

Our team will be glad to assist you.

How do I properly maintain my CHAMPS water heater?

Regular maintenance is key to extending the life and efficiency of your water heater:

  • Set the Right Temperature: For storage heaters, set the thermostat to around 120°F (49°C) to prevent scalding and save energy. Instant heaters usually have digital controls for precise setting.
  • Annual Flushing (Storage Heaters): Sediment buildup at the bottom of the tank reduces efficiency and can cause noise. Flush your tank annually by connecting a hose to the drain valve and letting the water run clear.
  • Descaling (Instant Heaters): In areas with hard water, mineral buildup can clog the heating element. Descale your instant heater annually using a descaling solution or vinegar, following manufacturer guidelines.
  • Check Pressure Relief Valve: Annually test the Temperature and Pressure Relief (T&P) valve by lifting the lever briefly to ensure it’s not stuck. This is a crucial safety feature.
  • Inspect for Leaks and Rust: Periodically check your unit, pipes, and connections for any signs of leaks, rust, or corrosion. Address minor issues promptly to prevent major damage.
  • Inspect Anode Rod (Storage Heaters): The anode rod protects the tank from corrosion. Have a professional inspect and replace it every 3-5 years, especially in areas with aggressive water.
  • Clean Showerheads/Aerators: Mineral buildup can restrict flow from your instant heater. Regularly clean showerheads and faucet aerators.
  • Professional Servicing: Schedule a professional inspection and tune-up by Our technicians at least every 1-2 years. They can identify potential issues early and perform more complex maintenance tasks.

We recommend professional servicing for your water heater at least once a year, especially for tank-type heaters to flush out sediment. For instant heaters, annual descaling is important in areas with hard water. Regular professional checks ensure optimal performance, prevent costly repairs, and extend the unit’s lifespan.

For storage water heaters, the recommended temperature setting is generally 120°F (49°C). This temperature is hot enough for most household needs, helps prevent scalding accidents (especially for children and the elderly), and minimizes energy consumption by reducing standby heat loss.

Instant water heaters allow you to set the desired temperature directly, often digitally. Set it to your comfortable showering temperature, usually between 40-45°C.

  • Regular Professional Maintenance: As mentioned above, annual servicing (flushing/descaling, anode rod checks) is crucial.
  • Correct Installation: Ensure it’s installed correctly by a professional.
  • Proper Sizing: An undersized heater will work harder and wear out faster.
  • Water Quality: If you have very hard water, consider a water softener or regular descaling to prevent mineral buildup.
  • Prompt Repair of Issues: Don’t ignore leaks, strange noises, or inconsistent heating. Address them quickly to prevent further damage.

Avoid Overheating: Don’t set the thermostat unnecessarily high

Why is my water heater not heating water at all?

Several reasons could cause a complete lack of hot water:

  1. Electric Heater:
    • Tripped Circuit Breaker: Check your electrical panel and reset the breaker if it’s tripped. This is a common safety mechanism.
    • Faulty Thermostat: The thermostat might not be signaling the heating element to turn on.
    • Burned-out Heating Element: The element responsible for heating the water may have failed.
  2. Gas Heater:
    • Pilot Light Out: The pilot light may have extinguished.
    • Gas Supply Issue: Check if your gas supply is active.
    • Faulty Thermocouple: This safety device might be malfunctioning.
  3. General:
    • No Power/Gas Supply: Ensure the unit is receiving power or gas.
    • Pressure Relief Valve Leak: A continuously leaking T&P valve can drain hot water.

If resetting the breaker doesn’t work, or for gas issues, it’s best to call our customer service technician for diagnosis and repair.

Strange noises from your water heater are most often caused by:

  • Sediment Buildup (Storage Heaters): As minerals in the water settle at the bottom of the tank, they can superheat and create popping or rumbling sounds when the heating element tries to heat through them. This reduces efficiency. Flushing the tank annually can prevent this.
  • Heating Element Issues (Instant Heaters): In instant heaters, mineral buildup on the heating coils can also cause similar noises as water struggles to flow and heat efficiently.
  • Loose Components: Less common, but internal components can sometimes loosen and cause sounds.

These noises indicate reduced efficiency and potential damage. It’s advisable to have a professional inspect the unit.

Water heater leaks can be serious and require immediate attention:

  • Loose Connections: The most common and easiest to fix. Check connections at the inlet and outlet pipes; they may just need tightening.
  • Pressure Relief Valve (T&P Valve): A small drip from this valve is normal if pressure builds, but continuous leaking indicates a faulty valve or excessive pressure in the tank.
  • Drain Valve Leak: The valve at the bottom of the tank used for flushing can sometimes leak if not fully closed or if it’s faulty.
  • Internal Tank Corrosion: The most severe cause. If the tank itself is corroded (often due to an expired anode rod or age), it will leak from the tank body, usually requiring a full water heater replacement.
  • Faulty Gaskets: Worn-out seals around heating elements or other openings.

If you notice a leak, immediately turn off the power/gas to the water heater and shut off its water supply. Then, contact our customer serivce for a professional assessment.

  • A tripping circuit breaker is a safety mechanism and indicates an electrical issue. Common reasons for this:

    • Burnt-out Heating Element: A damaged heating element can create a short circuit.
    • Faulty Thermostat: A malfunctioning thermostat can cause the element to continuously draw power or short out.
    • Loose Wiring/Connections: Improper or corroded wiring can lead to electrical faults.
    • Water Leakage: If water comes into contact with electrical components due to a leak, it will trip the breaker.
    • Overloaded Circuit: The circuit might be trying to power too many high-draw appliances, or the water heater itself is drawing more power than the circuit can safely handle.

    Do not repeatedly reset a tripping breaker without investigating the cause. This can be a fire hazard. Turn off the power to the unit and call OUR qualified  electrician or technician immediately.

  • If your storage water heater’s hot water supply is depleting faster than usual:

    • Undersized Tank: The tank might be too small for your household’s hot water demand.
    • Sediment Buildup: A thick layer of sediment at the bottom of the tank acts as an insulator, preventing efficient heat transfer and reducing the effective hot water volume.
    • Faulty Heating Element/Burner: One or more heating elements (electric) or the burner (gas) may be partially or completely out, reducing the heating capacity.
    • Thermostat Issue: The thermostat might be malfunctioning and not heating the water to the set temperature, or it’s incorrectly calibrated.
    • Excessive Hot Water Usage: If your usage patterns have changed (e.g., more showers, longer showers, frequent laundry), you might simply be exceeding the tank’s capacity.
    • Dip Tube Problem: The cold water inlet dip tube might be broken or corroded, allowing cold water to mix with hot water at the top of the tank.

    For persistent issues, contact our customer service for a professional inspection.

Q1: What type of water heater is best for my home?

Choosing the right water heater for your home in Bangladesh depends on your household size, hot water needs, available space, and your electricity setup. In general, the most common types are Instant (Tankless) and Storage (Tank-type) water heaters — typically powered by electricity.

Instant Water Heaters

These are ideal for small families, apartments, or single-point use (e.g., one bathroom). They heat water only when needed, saving electricity and offering faster access to hot water. Their compact size fits well in smaller Bangladeshi bathrooms.
However, they require higher electrical wattage (usually 3kW or more), which may be a challenge in areas with low voltage or unstable power supply.

Storage Water Heaters

Better suited for larger homes or families with higher hot water demand (e.g., multiple bathrooms or bathtub use). They store hot water in a tank and can serve several outlets at once.
They do consume more space and continuously use some electricity, but they’re generally more stable for areas with inconsistent water pressure — a common issue in many parts of Bangladesh.

Electric vs. Gas Water Heaters

  • Electric Water Heaters are the most popular option in Bangladeshi households because electricity is more accessible than piped natural gas in many areas. Installation is also simpler.

  • Gas Water Heaters are less common for residential use due to limited gas supply and safety concerns. They may be suitable only in urban homes with reliable gas connections and proper ventilation.

Recommendation:
For most urban homes in Bangladesh, especially in apartments or houses with 1–2 bathrooms, an Instant Electric Water Heater is a good choice — if your home has a stable power supply and sufficient water pressure.
If you live in a larger house, have a bathtub, or face low water pressure, a Storage Electric Water Heater is often the more reliable option.

Still unsure? Contact our team to help you choose the best water heater for your home setup.

How do I choose the right size for my water heater in Bangladesh?

The right size depends on your hot water usage habits and household size, especially during peak times like early mornings.

For Instant Water Heaters:

Sizing depends on kilowatt (kW) rating and water flow rate, not tank size. In Bangladesh, where voltage may fluctuate and water pressure can vary, models between 3.5 kW and 4.5 kW are commonly used — enough for one person to shower comfortably using a hand shower or bucket system.

For Storage Water Heaters:

Capacity is measured in liters. These are more suitable for families or homes with multiple users:

  • 1–2 people (small apartment/flat): 15–30 liters
  • 2–3 people (small family): 30–50 liters
  • 3–4 people (average family): 50–80 liters
  • 4+ people or homes with more than one bathroom: 80 liters and above

Always consider your peak hour demand — the time of day when the most hot water is used (e.g., morning showers for the whole family). Choosing the right size helps ensure you never run out of hot water when it matters most.

A Multipoint water heater (often a tankless or a compact storage unit designed for this purpose) is capable of supplying hot water to multiple outlets (e.g., shower, sink, kitchen faucet) from a single unit.
  • Benefits:
    • Convenience: Hot water available at several points simultaneously.
    • Space-saving: One unit serves multiple needs, reducing the need for individual point-of-use heaters.
    • Efficiency: Heats water only as needed (for tankless multipoint) or provides a centralized supply.
  • Do you need one? If you have more than one bathroom, or wish to have hot water in your kitchen or other areas in addition to your shower, a multipoint water heater is usually a more practical and efficient solution than installing separate instant heaters for each point.
Yes, energy-efficient water heaters are available in Bangladesh, especially in major cities. Many brands now offer models designed to reduce electricity consumption while providing consistent hot water.

Instant Water Heaters are generally more energy-efficient because they heat water only when needed, with no standby energy loss. However, their efficiency depends on stable electricity and water pressure.

Storage Water Heaters with good insulation and automatic thermostat control can also be efficient. Look for models with features like:

  • Auto cut-off or smart temperature control
  • Insulated tanks to retain heat longer
  • Low wattage options for reduced energy use

While Bangladesh does not yet have an official energy rating system for water heaters, choosing reputable brands and right-sized units based on your needs can help save on electricity bills in the long run.

In Bangladesh, the average lifespan of a water heater depends on the type, usage, and maintenance. On average:

  • Instant Water Heaters: Typically last around 5 to 8 years.
  • Storage Water Heaters: Usually last between 8 to 12 years, especially if regularly maintained.

Factors like frequent power cuts, unstable voltage, hard water, and lack of regular servicing can shorten the lifespan. Using a voltage stabilizer, cleaning the tank, and checking for leaks or corrosion can help extend the life of your unit.

Choosing a water heater with high-quality materials (like copper heating elements or rust-resistant tanks) also contributes to long-term durability in the Bangladeshi climate.

The cost of a water heater in Bangladesh varies depending on the type, brand, capacity, and features. On average:

  • Instant Water Heaters: Typically range from BDT 5,000 to BDT 12,000. Entry-level models are more affordable, while premium models with safety features and digital controls are on the higher end.
  • Storage Water Heaters: Generally cost between BDT 10,000 and BDT 25,000, depending on tank size and material (e.g., glass-lined or stainless steel).

Imported brands or models with advanced features like energy-saving modes or anti-scald protection may cost more. Installation costs are usually separate and can range from BDT 500 to BDT 2,000, depending on the complexity of the setup.

Prices can vary slightly by city, retailer, and availability, so it’s a good idea to compare options and check for warranty or service support when purchasing.

Do I need a professional to install my CHAMPS water heater?

Yes, it is highly recommended to have your CHAMPS water heater installed by a qualified and licensed professional. This ensures:

  • Safety: Proper electrical connections (for electric heaters), gas line connections (for gas heaters), and pressure relief valve installation are crucial to prevent hazards.
  • Efficiency: Correct installation ensures your unit operates at peak efficiency, saving you energy costs.
  • Warranty: Most manufacturers’ warranties require professional installation to be valid.
  • Compliance: Adherence to local electrical and plumbing codes in the Philippines.

We provides expert installation services carried out by trained technicians, ensuring your safety and peace of mind.

Electrical requirements are crucial for safe and efficient operation. For electric water heaters:

  • Voltage: Most residential water heaters in the Philippines operate on 220-240V.
  • Dedicated Circuit: It’s essential that your electric water heater is on a dedicated circuit with its own circuit breaker. This prevents overloading your home’s electrical system.
  • Amperage (Breaker Size) & Wire Gauge: This depends on the water heater’s wattage (kW).
    • For example, a 3.5 kW instant heater typically requires a 20-30 Amp breaker with appropriate wire gauge (e.g., 2.5mm² to 4.0mm² depending on length).
    • Larger storage heaters or multipoint instant heaters (e.g., 5.5 kW or higher) will require larger breakers (e.g., 30-40+ Amps) and thicker wiring.
  • Proper Grounding: Ensures electrical safety.

Always consult the water heater’s specifications and have a qualified electrician assess your home’s wiring before installation. Our qualified technicians can help verify your electrical readiness.

Yes, you can usually install a water heater in an apartment or flat in Bangladesh, especially in cities like Dhaka or Chattogram. However, it depends on several factors:

  • Electrical capacity: Ensure your unit supports the wattage of the heater (especially for instant types).
  • Permission: If you are renting, check with your landlord or building management.
  • Space: Instant heaters are ideal for small bathrooms due to their compact size. Storage heaters need more room.
  • Water pressure: Make sure your water supply has enough pressure for the heater to work effectively.

If you’re unsure, it’s best to consult with a technician to confirm compatibility before purchasing or installing a unit.

Both instant and storage water heaters require adequate water pressure for optimal performance:
    Instant Water Heaters: These units often have a minimum operating pressure requirement (e.g., 0.1 Bar or 10 kPa). If your water pressure is too low, the heater may not activate or provide insufficient hot water flow. A booster pump might be necessary in areas with consistently low water pressure.
  • Storage Water Heaters: Generally more tolerant of lower pressure, but extremely low pressure can still affect hot water delivery.
Our technicians can check your home’s water pressure during installation to ensure compatibility.

Yes, please contact our customer service team.

How do I properly maintain my CHAMPS water heater?

Regular maintenance is key to extending the life and efficiency of your water heater:

  • Set the Right Temperature: For storage heaters, set the thermostat to around 120°F (49°C) to prevent scalding and save energy. Instant heaters usually have digital controls for precise setting.
  • Annual Flushing (Storage Heaters): Sediment buildup at the bottom of the tank reduces efficiency and can cause noise. Flush your tank annually by connecting a hose to the drain valve and letting the water run clear.
  • Descaling (Instant Heaters): In areas with hard water, mineral buildup can clog the heating element. Descale your instant heater annually using a descaling solution or vinegar, following manufacturer guidelines.
  • Check Pressure Relief Valve: Annually test the Temperature and Pressure Relief (T&P) valve by lifting the lever briefly to ensure it’s not stuck. This is a crucial safety feature.
  • Inspect for Leaks and Rust: Periodically check your unit, pipes, and connections for any signs of leaks, rust, or corrosion. Address minor issues promptly to prevent major damage.
  • Inspect Anode Rod (Storage Heaters): The anode rod protects the tank from corrosion. Have a professional inspect and replace it every 3-5 years, especially in areas with aggressive water.
  • Clean Showerheads/Aerators: Mineral buildup can restrict flow from your instant heater. Regularly clean showerheads and faucet aerators.
  • Professional Servicing: Schedule a professional inspection and tune-up by Our technicians at least every 1-2 years. They can identify potential issues early and perform more complex maintenance tasks.

We recommend professional servicing for your water heater at least once a year, especially for tank-type heaters to flush out sediment. For instant heaters, annual descaling is important in areas with hard water. Regular professional checks ensure optimal performance, prevent costly repairs, and extend the unit’s lifespan.

For storage water heaters, the recommended temperature setting is generally 120°F (49°C). This temperature is hot enough for most household needs, helps prevent scalding accidents (especially for children and the elderly), and minimizes energy consumption by reducing standby heat loss.

Instant water heaters allow you to set the desired temperature directly, often digitally. Set it to your comfortable showering temperature, usually between 40-45°C.

  • Regular Professional Maintenance: As mentioned above, annual servicing (flushing/descaling, anode rod checks) is crucial.
  • Correct Installation: Ensure it’s installed correctly by a professional.
  • Proper Sizing: An undersized heater will work harder and wear out faster.
  • Water Quality: If you have very hard water, consider a water softener or regular descaling to prevent mineral buildup.
  • Prompt Repair of Issues: Don’t ignore leaks, strange noises, or inconsistent heating. Address them quickly to prevent further damage.

Avoid Overheating: Don’t set the thermostat unnecessarily high

Why is my water heater not heating water at all?

Several reasons could cause a complete lack of hot water:

  1. Electric Heater:
    • Tripped Circuit Breaker: Check your electrical panel and reset the breaker if it’s tripped. This is a common safety mechanism.
    • Faulty Thermostat: The thermostat might not be signaling the heating element to turn on.
    • Burned-out Heating Element: The element responsible for heating the water may have failed.
  2. Gas Heater:
    • Pilot Light Out: The pilot light may have extinguished.
    • Gas Supply Issue: Check if your gas supply is active.
    • Faulty Thermocouple: This safety device might be malfunctioning.
  3. General:
    • No Power/Gas Supply: Ensure the unit is receiving power or gas.
    • Pressure Relief Valve Leak: A continuously leaking T&P valve can drain hot water.

If resetting the breaker doesn’t work, or for gas issues, it’s best to call our customer service technician for diagnosis and repair.

Strange noises from your water heater are most often caused by:

  • Sediment Buildup (Storage Heaters): As minerals in the water settle at the bottom of the tank, they can superheat and create popping or rumbling sounds when the heating element tries to heat through them. This reduces efficiency. Flushing the tank annually can prevent this.
  • Heating Element Issues (Instant Heaters): In instant heaters, mineral buildup on the heating coils can also cause similar noises as water struggles to flow and heat efficiently.
  • Loose Components: Less common, but internal components can sometimes loosen and cause sounds.

These noises indicate reduced efficiency and potential damage. It’s advisable to have a professional inspect the unit.

Water heater leaks can be serious and require immediate attention:

  • Loose Connections: The most common and easiest to fix. Check connections at the inlet and outlet pipes; they may just need tightening.
  • Pressure Relief Valve (T&P Valve): A small drip from this valve is normal if pressure builds, but continuous leaking indicates a faulty valve or excessive pressure in the tank.
  • Drain Valve Leak: The valve at the bottom of the tank used for flushing can sometimes leak if not fully closed or if it’s faulty.
  • Internal Tank Corrosion: The most severe cause. If the tank itself is corroded (often due to an expired anode rod or age), it will leak from the tank body, usually requiring a full water heater replacement.
  • Faulty Gaskets: Worn-out seals around heating elements or other openings.

If you notice a leak, immediately turn off the power/gas to the water heater and shut off its water supply. Then, contact our customer serivce for a professional assessment.

  • A tripping circuit breaker is a safety mechanism and indicates an electrical issue. Common reasons for this:

    • Burnt-out Heating Element: A damaged heating element can create a short circuit.
    • Faulty Thermostat: A malfunctioning thermostat can cause the element to continuously draw power or short out.
    • Loose Wiring/Connections: Improper or corroded wiring can lead to electrical faults.
    • Water Leakage: If water comes into contact with electrical components due to a leak, it will trip the breaker.
    • Overloaded Circuit: The circuit might be trying to power too many high-draw appliances, or the water heater itself is drawing more power than the circuit can safely handle.

    Do not repeatedly reset a tripping breaker without investigating the cause. This can be a fire hazard. Turn off the power to the unit and call OUR qualified  electrician or technician immediately.

  • If your storage water heater’s hot water supply is depleting faster than usual:

    • Undersized Tank: The tank might be too small for your household’s hot water demand.
    • Sediment Buildup: A thick layer of sediment at the bottom of the tank acts as an insulator, preventing efficient heat transfer and reducing the effective hot water volume.
    • Faulty Heating Element/Burner: One or more heating elements (electric) or the burner (gas) may be partially or completely out, reducing the heating capacity.
    • Thermostat Issue: The thermostat might be malfunctioning and not heating the water to the set temperature, or it’s incorrectly calibrated.
    • Excessive Hot Water Usage: If your usage patterns have changed (e.g., more showers, longer showers, frequent laundry), you might simply be exceeding the tank’s capacity.
    • Dip Tube Problem: The cold water inlet dip tube might be broken or corroded, allowing cold water to mix with hot water at the top of the tank.

    For persistent issues, contact our customer service for a professional inspection.

Need More Help?

pexels-rdne-7564196

CUSTOMER SERVICE HOTLINE 

Shopping Cart